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Ticket Fulfillment Group - Knowledge Base FAQs
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Ticket Fulfillment Group is not responsible for lost or stolen tickets. If you did not receive your tickets and our shipping partner does not show the package was delivered, please reach out to our order support team at 972-445-9061 for further assistance.
If an event is canceled outright, all purchases are refunded in totality (except for delivery costs). If for any reason you do not automatically receive a refund within 5 days, please email or call us at 972-445-9061