Welcome to Canada's newest resale ticket marketplace. Tickets may be above or below face value.

Policies

Last updated: February 8th, 2018

 

Acceptance of Compliance

 

Each time you visit, browse, purchase, or register with this website (SITE) (collectively “Use”) you signify the acceptance of the Ticket Fulfillment Group powered by Ticket Evolution (hereafter Company) Privacy Policy.

 

The Privacy Policy put forth may be amended at any time. Notification of changes to this policy will be communicated via notice on the SITE. If changes to the policy are made, they will be posted on SITE. The changes will go into effect immediately upon posting.

If you provide personal data Off-Line to us, the Privacy Policy also applies to Company.

 

General Disclaimer

While visiting SITE, we will not collect any personal information about you other than what is provided to us during your time on the Site. The provided information will be used for the express purpose for which it was intended. By using our services, you are accepting the terms of this Privacy Policy and consenting to all the terms included.

 

Policy Summary

This Privacy Policy is a statement that discloses the ways in which Company gathers, uses, discloses, and manages customer data. By registering on, or viewing the SITE powered by Company, you are accepting all the terms of our Privacy Policy.

 

Information Collected and Stored Automatically

Company through the SITE collects some personal and technical information from you when you visit, or purchase from SITE. This is done in order to give you the best possible user experience. Company uses web measurement technology to track how visitors interact with their Sites including: where they come from, what they did on the SITE, and whether they completed any pre-determined tasks while on the SITE. This type of information is only available to Company personnel and necessary parties (for more information, please see section: Data Access). The aggregated data is used to help Company improve our user interface and diversify our content offerings to meet the needs of our customers, track operational problems, prevent fraud and improve the effectiveness, security, and integrity of the SITE.

Company also collects the same data information for the purposes of fraud prevention. This information is stored and passed securely to third party fraud prevention software.

Company also receives and records non-personal data and stores this data on our servers.

 

Data Collection techniques:

  • Use the Site (browsing);
  • Purchase a product;
  • Register with the site;
  • Communicate with us via the Site or Off-Line;
  • Emails and promotional materials

Company may also collect information using cookies, web beacons or similar technologies, or through third parties using similar technologies.

 

Data Collection

Personal Data provided to us by you:

  • Information you provide us when registering with Company or Sites powered by Company, which may include name, physical address, email address, telephone and/or mobile phone number.
  • Financial information such as credit card, or debit card, through highly secured measures;
  • Transactional information based on your activities on our sites and through our Services;
  • Shipping, billing and other information you provide to purchase tickets;
  • Information provided through Customer Service

 

Personal data provided to us by usage of our Site:

  • Device ID or unique identifier, device type, ID for Advertising, unique device token;
  • Geo-location information, including location information from your mobile device;
  • Computer and connection information;
  • Statistics on page views, traffic to and from URL sites, referral URL, ad data, IP address, browsing history and web log information.

Please note the above list is subject to change at any time.

The above information is only used to help us make the Site more efficient and safe to our customers and overall business. Usage of the data is restricted to only necessary personnel and third-party entities that are under contract with Company.

 

Data Access

We only disclose the above data to the following sites and personnel:

  • Employees of the Company;
  • Third party service providers, payment processors and financial institutions under contract who help with our business operations (such as, but not limited to, fraud detection and investigations, payment processing, bill collection, website operations, fulfillment and delivery services or ticket cancellation and reissue services).

 

Choice

You have a choice about how we use your personal information to communicate with you, send you marketing information, and provide you with customized and relevant advertising.

 

Communication Preferences

We do not sell your personal information to third parties for their marketing purposes without your explicit consent. If you do not wish to receive marketing communications from us you’ll be provided an option to opt-out or indicate your preferences.

You may not opt-out of receiving administrative messages; customer services responses or other transactional communications.

If you have agreed to receive marketing communications through checkout with our partners, you must change your communication preferences with them directly.

 

Advertising

We do not allow third parties to track or collect your personal information on the SITE for their own advertising purposes without your explicit consent. If you do not wish to participate in our ad-customization programs, you can opt-out by following the directions provided within the applicable advertisement. The effect of an opt-out will be to stop targeted advertising, but it will still allow the collection of usage data for certain purposes (e.g. research, analytics, internal online services and operational purposes).

Withdraw Consent

If you withdraw your consent for the use or disclosure of your personal information for the purposes set out in this Privacy Notice you may not have access to all of our Services to our users and authorized under this Privacy Notice and our User Agreement.

Security

We protect your information in order to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls, data encryption procedures, commercial software programs, and information access authorization controls.

Children's Privacy

Our Site is a general audience websites, and our Services are not intended for users under the age of 18. We do not knowingly collect personal information from users in this age group. If you are using our Site, you represent that you are 18 years of age or older.

Third Party Privacy Practices

This Privacy Notice addresses only the use and disclosure of personal information we collect from you. If you disclose your information to others, their privacy notices and practices will apply. We cannot guarantee the privacy or security of your information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of any third party before entering into a transaction and choosing to share your information.

Please contact the Company team with any questions or concerns regarding this policy or if you are seeking to update and/or edit your personal information at privacy@ticketfullfillmentgroup.com.

 

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